Broadcast Interactive Customer Support

Broadcast Interactive Customer Support

  • Broadcast Interactive Customer Support

    Supported Browsers: Internet Explorer 8+, Firefox 8+, Chrome 14+

    Note for Portal Use: In Internet Explorer, you'll need to set your Privacy settings to "Medium." In Firefox, you'll need to allow for third-party cookies to be set. See your IT director for assistance.


    Please read the Broadcast Interactive Support Policy, as it may have recently been updated.

    • If you do not have a Self-Service Portal login, please call toll-free at (877) 325-3877 to request one.
    • Please read our current support policy and procedures.
    • If it is outside of normal BIM operating hours (8:00am - 7:00pm CST) and you require emergency* assistance, please call our after-hours support line at (914) 462-9955.

    *Unless you are calling about an issue that is related to a BIM product/service outage or a problem with BIMVid (that is NOT due to an issue with your own ISP or network), you may be charged a flat fee of $175 per incident. If you have any questions about how this would apply in any given situation, please contact BIM for more details. Please also see the current version of the Broadcast Interactive Support Policy

     

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