Broadcast Interactive Customer Support

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Please read the Broadcast Interactive Support Policy, as it has recently been updated. Please familiarize yourself with our standard response times.

If you do not have a Self-Service Portal login, please contact your TAP Manager.
Please read our current support policy and procedures.
If it is outside of normal Broadcast Interactive operating hours (9:00am - 10:00pm CST) and you require emergency* assistance, please call our 24/7 support line at (914) 462-9955.
If you have a development project in mind, please use our project development Request for Quote form below.

*Unless you are calling about an issue that is related to a BIM product/service outage or a problem with BIMVid (that is NOT due to an issue with your own ISP or network), you may be charged a flat fee of $175 per incident. If you have any questions about how this would apply in any given situation, please contact your TAP Manager for more details. Please also see the current version of the Broadcast Interactive Support Policy Read more »

Contact Client Support

Please contact your TAP Manager to acquire a Self-Service login. If you do not have a Self-Service login and require more immediate assistance, you can fill out our web form to submit a case. Read more »

Project Development Request for Quote

This form is to be used for Development projects that require time/cost estimates ONLY. All other requests must continue to go through the Self-Service Portal, your Account Manager, or our web form. Read more »

Broadcast Interactive Customer Support