Broadcast Interactive Customer Support

• If you do not have a Self-Service Portal login, please contact your Account Manager.
• Please read our current support policy and procedures.
• If it is outside of normal Broadcast Interactive operating hours (9:00am - 10:00pm CST) and you require emergency* assistance, please call our 24/7 support line at (914) 462-9955.
• If you have a development project in mind, please use our project development Request for Quote form below.

*Unless you are calling about an issue that is related to a Clickability outage or a problem with ShadowTV (that is NOT due to an issue with your own ISP or network), you will be charged a flat fee of $175 per incident. If you have any questions about how this would apply in any given situation, please contact your Account Manager for more details.

Project Development Request for Quote

This form is to be used for Development projects that require time/cost estimates ONLY. All other requests must continue to go through the Self-Service Portal, your Account Manager, or our web form. Read more »

Contact Client Support

Please contact your Account Manager to acquire a Self-Service login. If you do not have a Self-Service login and require more immediate assistance, you can fill out our web form to submit a case. Read more »